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Frequently Asked Questions

How can I get my member discount online?

If you are a shareholder of Honest Weight, first, please register as a user of this site and then email WebSales@hwfc.com to request an uprade to your account. Once you do that we can we can then apply your discount to your profile within 48 hours. 

Co-op merchandise and gift certificates are not eligible for discounts, both online and in-store.

How quickly can I get a catering order?

We require a minimum of 72 hours notice to fulfill catering orders.

What if I need to cancel my catering order?

Cancellation must occur at least 72 hours prior to pick up time in order to receive a refund.

Can the Co-op accommodate my dietary allergen needs?

We offer vegan, vegetarian, dairy, and made without gluten items as listed on this menu. The Co-op Cafe is not a nut-free or gluten-free facility but observe careful protocol to avoid cross contamination.

Can my catering order be shipped or delivered?

Unfortunately catering orders are only available to be picked up in store.

How long does it take my Co-op gift certificate/Co-op merchandise to ship?

We will fulfill orders the business day following receipt of order. Please note that orders placed on Friday will not be fulfilled until the next business day.

Who can I contact if I have any other questions or problems?

Please contact us by email at WebSales@hwfc.com